Questions, answered

Most recent iPhones, Pixels and Samsung Galaxy phones do, as long as the phone is unlocked. Use our compatibility checker before you buy.

No. The eSIM only adds data. Your main SIM and number stay on your phone. Tip: turn off data roaming on your home line so it doesn’t charge you abroad.

It depends on the plan. Each plan says whether it starts when you install it or when it first connects at your destination. You see this before you pay and again on your order page.

Most plans can be topped up from your account in a few taps. Each plan shows whether it can. If yours can’t, buy a new plan when you need more. Auto top-up is coming soon.

EzyHop plans are mobile data. Call and message over apps like WhatsApp, and keep your home SIM on for regular calls and texts.

It depends on when your plan starts, which each plan shows. If it starts when it first connects at your destination, install it at home over Wi‑Fi before you go. If it starts when you install it, install it when you arrive, or install early knowing the days start counting then.

Yes, with a regional or global plan. A country plan works in that country only. Each plan lists the countries it covers.

If you need to share data with a laptop for work, ask us before you buy and we’ll check your plan.

It stays on your phone.

Write to us and we will help you get connected. Read our refund policy.

Yes. Every order comes with a receipt by email, and you can download it from your account any time.

Card payments end in “EZYHOP”, after the short name of the business that takes our payments (for example “NAME* EZYHOP”). Checkout and your receipt show the exact text. Don’t recognize a charge? Contact us with your order number first: it’s faster than a dispute.

Yes. Buy one eSIM per phone and keep them all in one account, each with its own usage.